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Front Line Application Engineer

שם החברה 
KEYSIGHT
תיאור 
  • Engage with customers, sales, and service teams across EMEA to deliver post sales technical support, Install, configure, and support for General Test Equipment related issues of varied scope and complexity involving RF instruments, power supplies, function generators, counters, and related software.
  • Deliver timely and effective remote post-sales technical support, troubleshooting and resolving customer issues.
  • Reproduce customer issues in lab or simulated environments and drive resolution
  • Act as the technical interface between customers and the Keysight Worldwide Support organization
  • Work in close cooperation with Keysight product engineering, software, and solution centers
  • Provide high quality front line remote technical support, owning customer issues end to end
  • Communicate clearly and professionally in English, document cases accurately, and contribute to knowledge sharing
  • Represent Keysight with professionalism, accountability, and strong focus on customer satisfaction
דרישות 
  • Bachelor’s degree in Electrical Engineering or equivalent scientific discipline.
  • Strong technical Background in RF, Electrical Engineering, Electronic components, Networking & IT solutions.
  • Familiarity with test & measurement environments, strong knowledge of RF, Scopes, Wave Generators, and Spectrum Analyzers.
  • Ability to perform instrument SW installations and configuration, Operating system environments (primarily Windows), Basic IP networking and remote connectivity.
  • Experience with remote support tools and customer facing technical support.
  • Experience & knowledge of Programming, SCPI commands, instrument control, and basic automation concepts.
  • Excellent verbal and written English communication skills
  • Team oriented attitude with strong collaboration skills.
היקף משרה 
מלאה
פקולטה 
הנדסה
מעמד משרה 
בוגר.ת
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